Message-Id: <199709121936.MAA62970@dns.ccit.arizona.edu> Date: Fri, 12 Sep 1997 14:35:44 -0500 From: David Terry <mailto:dterry@UTS.CC.UTEXAS.EDU> Subject: CE: Reference Interview Seminar (TX) To: mailto:IMAGELIB@LISTSERV.ARIZONA.EDU
CONTINUING EDUCATION SEMINARsponsored by The University of Texas at Austin, Graduate School of Library and Information Science:
HOW TO FIND OUT WHAT USERS REALLY WANT
will be held on Thursday, November 6, 1997 at the UT Bass Lecture Hall (in Sid Richardson Hall, next to the LBJ Presidential Library), from 9:00am - 4:30pm.
The speaker -- Dr. Brenda Dervin, professor of communication at Ohio State University -- is widely published both in library and information science and in the various communication fields, and is one of the world's most cited authors on issues relating to user information needs and information seeking.
This seminar is designed for information professionals and librarians from all types of libraries and information centers who work in the areas of reference and public service. Dr. Dervin will focus on: * How human intermediaries bear the burden of the interface between system and user. * How most of our existing theories of information use miss the mark in finding out what users "really" want. * A practical Sense-Making theory of users that when applied assists in understanding user needs and eases the intermediary burden. * The application of the Sense-Making theory in practice for reference desk and other one-on-one interactions with users. * Other possible uses of the theory on system design and practice.
The registration fee is $55. A group rate of $45 per person is available for groups of 3 or more.
For brochure/registration form, send your fax number or mailing address to David Terry, mailto:dterry@uts.cc.utexas.edu, (512) 471-8806, GSLIS, SZB 564, The University of Texas at Austin, Austin, TX 78712-1276.